FAQ
Frequently asked questions
For any questions, feel free to contact us at 646-389-0001 or team@madisonmedicalcare.com.
Appointments
How soon can I be seen?
We aim to see new patients the same week or the next.
How do I request an appointment?
Request one online or call 646-389-0001. If you leave us a message, our Patient Support Team will contact you within 2 business days to confirm your next steps.
Do I need a referral?
No. You can request an appointment directly or call 646-389-0001.
Can I come in without a diagnosis?
Yes. Many people come to us with symptoms or an abnormal blood test and no diagnosis yet.
Which specialists do you have?
Kevin Yip, MD, in rheumatology, and Sona Shah, MD, in endocrinology.
What does a rheumatologist treat?
Joint, muscle, and autoimmune conditions, such as rheumatoid arthritis, lupus, Sjögren’s syndrome, gout, and osteoarthritis. More about rheumatology
What does an endocrinologist treat?
Hormone and metabolic conditions, such as diabetes, thyroid conditions, osteoporosis, and PCOS (polycystic ovary syndrome). More about endocrinology
How do I know which specialist to see?
Rheumatologists treat joint, muscle, and autoimmune conditions. Endocrinologists treat hormone and metabolic conditions such as diabetes and thyroid disease. Talk to your doctor about whether seeing a rheumatologist or an endocrinologist may be the right next step for you. See which specialist fits
Are visits in person?
Yes. All visits are in person at our office on Madison Square Park.
How do I change or cancel an appointment?
Call 646-389-0001 or email team@madisonmedicalcare.com.
Cost and billing
Do you take insurance?
No. Madison Medical Care does not accept insurance. All appointments are self-pay.
Can I use my HSA or FSA card?
You can usually pay with an HSA or FSA card. Check your plan for details.
Can I use Medicare or Medicaid?
We can’t see patients enrolled in Medicare (including Medicare Advantage) or Medicaid.
Do lab tests, imaging, and prescriptions go through my insurance?
Yes. Lab tests, imaging, and prescriptions go through your insurance as usual.
Can I get a cost estimate before my visit?
Yes. You can ask us for a written Good Faith Estimate at any time before or when you schedule. Billing information
Can my insurance pay me back for the visit?
If your plan has out-of-network benefits, we can give you a superbill (an itemized receipt), which you can send to your insurance company. Reimbursement depends on your plan and is not guaranteed. How to use your out-of-network benefits. Billing information
Your visit
What do I do before my first visit?
Fill out your intake on our website. It takes 10 to 20 minutes. Tell us where you’ve been seen, and we’ll request your records.
What happens at my first visit?
Your specialist goes over your symptoms, your history, and the tests you’ve already had, and you make a plan together. If you need blood tests or imaging, they’ll order them.
How long is a visit?
First visits are 30 minutes. Follow-up visits are 15 minutes.
What should I bring?
A photo ID, a list of your medicines and supplements, and any recent lab or imaging results.
Where are you?
- Phone
- 646-389-0001
The nearest subway stops are 23rd St on the 6 train (Park Ave South) and 23rd St on the R and W trains (Broadway).
Records and follow-up
Do I need to get my own records?
No. Tell us where you’ve been seen, and we request your records.
Can you send a summary to my primary care clinician?
Yes. When you ask, we send a visit summary to your primary care clinician.
How do I reach my care team after my visit?
Send a message on the Madison Medical Care website. We aim to reply within 2 business days. If you need us sooner, call 646-389-0001.
How do I get a refill?
Start with your pharmacy. If they say you’re out of refills, request one on our website. We aim to process refill requests within 2 business days.
When will I hear about my lab results?
We aim to review lab results within 2 business days.
Urgent help
What if I have a medical emergency?
Call 911 or go to the nearest emergency room.